Machool Return Portal
How Does It Work?
With the Machool Return Portal, your customers can easily submit return requests through a branded return center. Once set up, they will be able to enter their order details, select a return reason, and generate a return label – all within a few clicks. You decide how returns are processed. Whether you want to approve requests manually or enable automatic approvals, the Machool system gives you full control. With real-time tracking and automated label generation, you can streamline your return workflow and ensure a hassle-free experience for your customers.
Setting Up Your Return Portal
1. Enable and Set Up Your Return Center
Click the Manage button within your Machool account to access the menu options and select Returns. Manage Returns to enable your return center. Your customers can access the portal at returns.machool.com once activated.
2. Edit Return Address
The first step is to ensure the return address is correct. You can modify or add a new address if needed, and set it as your default sender by clicking Edit Address.
3. Configure the reasons customers can give for returns and Approval Settings
Choose the return reasons you’d like to offer your customers. You can add new reasons or delete existing ones.
Then, select the Approval option: here, you have two options: Requires Approval, where you can personally review and decide if a return is justified, or the Auto-Approve option, which automatically approves all returns without requiring any action from you.
4. Customize Return Portal
You can customize the portal’s background with stock images or upload a Custom image, including your logo, and then click Save to activate your portal.
Managing return requests
Once your return center is live, your customers can initiate returns.
1. Client Return Process
Enter their tracking number and postal code to access the return system.
They will need to choose one or more options to indicate the reason for returning the item.
After selecting the return reason, customers will choose a return method and then finalize their request by clicking Submit.
2. Review and Approve Returns
Once your client submits their return request, you'll find it in the Returns section of your Machool account. Just click the arrow to expand and view more details about it.
Assess the return shipping cost by clicking "Shipping cost estimate." Canada Post is the current carrier for all returns, and the estimated price will be displayed on the page.
Finally, you can either approve or decline the return directly from this page.
3. Return Confirmation and Label
Once approved, your customers will receive a confirmation email and can download a QR code or shipping label for their return.
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