Service Provider support
Our Machool support team is always happy to help with any question you may have regarding our shipping platform for e-commerce. However, there may be times when you will have to talk to the service provider; should you need to locate a missing package or inquire about delivery exceptions for instance.
That is why we have assembled for you a list of available support resources for all Machool’s partners. Note that you may have additional support resources available based on your contract or subscription with your transporter.
| Machool Partner | Help Center | Support Web Contact | Support Phone |
| Air Canada Cargo | FAQs | Contact Form | +1-800-387-4865 |
| Canada Post | Support | Contact Form | +1-866-607-6301 |
| Canpar | FAQs and Tutorials | Chat | +1-800-387-9335 |
Chasseur Courrier | FAQs | Contact Form | +1-514-442-7197 |
Delivro | Support | Contact Form | +1-418-681-0759 |
DHL | Help and Support | Contact Center | +1-855-345-7447 |
| Eeko Couriers | FAQs | Contact Form | +1-604-688-9500 |
| Eva | FAQs | Contact Form | +1-514-543-3667 |
| Fedex | Help Center | – | +1-800-463-3339 |
| FlashBox | Knowledge Center | Chat | +1-888-631-7895 |
| GLS | FAQs | Contact Form | +1-888-463-4266 |
| ICS | Help Center | Contact Form | +1-888-427-8729 |
| Intelcom Dragonfly | Help Center and FAQs | – | – |
| Livrapide | FAQs | – | +1-514-444-1025 |
| Nationex | FAQs | Contact Form | +1-888-999-7737 |
| Purolator | Help & Support Center | Chat | +1-888-744-7123 |
| Shift Delivery | – | Contact Form | +1-604-445-4391 |
| Spring | Help Center | Contact Form | +1-905-678-2770 |
| Trexity | Help Center | Contact | – |
| Ulala | – | Support contact | +1-604-918-0619 |
| UniUni | Help Center and FAQs | Contact Form | +1-800-282-2468 |
| UPS | Support and FAQs | Contact Form | +1-800-742-5877 |
If you wish to know how to integrate your own account with the Machool platform please check our integration support.
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